Service Level Agreement Municipality

10.1 If the municipality entrusts or entrusts to one or more third parties the provision of some or all of the related services or services, the service provider will use reasonable economic efforts to cooperate and consult with these third parties so that the service provider and third parties in the municipality provide services that are as fluid as possible. Such cooperation shall include the provision of information on services that the municipality and such third parties may reasonably request, including the provision of information from Art. 16.2.3, without breach of this Agreement; or 19.3 If the case of force majeure persists longer than agreed by the parties, the parties may mutually agree to terminate the contract. In this case, the municipality pays the provider all taxes and disbursements due and unpaid, within the financial limit of the contracts, up to and including the date of termination. 21.2 No modification of the terms of this Agreement shall be binding on the Parties unless they are kept in writing and signed by them. 7.2 All complaints, requests, requests, communications or similar information regarding the Services that may be considered essential to the Provider`s responsibilities under this Agreement are 19.2 The Municipality may either terminate the Contract or suspend the performance of the Contract for a period on which the Parties may mutually agree. In this Agreement, unless otherwise specified in the context, 8.1.1 has designated a duly accredited representative responsible for the communication and management of both the content and the provision of services and the monitoring of the services to be provided by the service provider; 24.5 All disputes arising out of or relating to this Agreement shall be definitively settled in any manner, in accordance with the rules of the Arbitration Foundation, or shall be deemed waivers of such party`s rights within the meaning of this Agreement, or shall be designed in such a way as to act as a violation of law against that party or to enforce strictly any other obligations under this Agreement. 5.16 The Contractor will respect and respect the program and the main stages of the construction of the facilities referred to in Section 2 of Part C3.4. 2.1 The municipality shall thus instruct the service provider to provide services to the municipality. 16.1.2 not without the written consent of the other to transmit all or part of the information to another person, with the exception of his collaborators who participate in the implementation of this agreement and who need to know it; and 16.1.3 use such information exclusively in connection with the implementation of this Agreement and not for their own or for the benefit of third parties. 11.1 If the municipality requests changes to any type of service that goes beyond the scope of the services agreed between the parties under this Agreement, the municipality shall first consult with the service provider to discuss the nature and extent of the requested change, with the municipality formalizing its request in writing to the service provider, in which it contains as much detail as possible and at the date of preparation of the proposed proposal(s); Neither party may assign any rights or obligations under this Agreement without the express written consent of the other party.

12.5 The service provider shall submit and associate a billing measurement point that meets the requirements of NRS 057: Code of Conduct for Electricity Meter Services. 12.1 The costs of construction, operation and maintenance of the facilities are the responsibility of the service provider. 9.1.3 keep abreast of any developments in the area where services are provided to the municipality; 2.3 This Agreement may be terminated in writing by any Party with a period of at least 18 (eighteen) months, subject to the following conditions: if any provision of this Agreement infringes in any way a right of the Republic of South Africa, such provision shall be deemed severable and shall not affect other provisions of this Agreement and shall not result in the application of the remaining provisions, who do not violate the law of the Republic of South Africa. of any law. . . .

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